Player Account — Required to Play.
Must be 21+ to register. Please sign up or log in to your Player Account below to access your wallet and VIP Rewards.
Already have an account on this device? Just enter your Username and PIN to continue.
Player Account
Sign in or create your Cook International Casino account to access your player wallet.
Benefits of a Player Account
To play with a persistent wallet and unlock our VIP Rewards Program , you’ll need a FREE Player Account.
How to Sign Up
On your first visit, open the Player Account panel on our site and enter:
- Full Name
- Email Address
- Date of Birth (you must be 21+)
- Choose a Username
- Create a 4–6 digit PIN
Tap “Sign In / Create Account” to finish setup.
Once you’ve created your account on this device, future visits are easy: you’ll only need your Username and PIN to log in.
Why an Account Is Required for Rewards
Our VIP Rewards Program is tied to your Player Account so we can:
- Track your chip activity (purchases, play, bonus chips)
- Award you Reward Points based on your chip play
- Unlock exclusive bonuses, offers, and promos under your username
Without a Player Account, we can’t reliably track your chips or points, so an active, verified account is required to confirm your age and participate in VIP Rewards Program.
Welcome to the VIP Floor
Cook International VIP Lounge offers premium poker variants, high-limits blackjack, roulette & craps. Higher Roller Experience for High Roller Players.
Must Be 21+ to Play. Please Play Responsibly. Access Restricted Where Online Play is Not Permitted.
Player Account
Must be 21+ to Play.
By signing up for a Player Account, you can access our VIP Rewards Program, and store your Chip balance.
Player Account
Sign in or create your Cook International Casino account to access your player wallet and VIP Rewards.
Terms & Conditions
Last Revised: 1 January 2025
1. Who We Are
You must be 21+ years of age or older to use this website. These Terms & Conditions (“Terms”) govern your access to, and use of the website(s) www.cook-international.com, and any related mobile applications, platforms, and services (collectively, the “Services”). By using this website, you agree to these Terms, our Privacy Policy, and Game Rules. A Player Account is required to play. If you do not agree with any of these policies, you must not use this Site.
These Services are operated by Cook International Limited (“Cook International” or “Cook International Casino”), a company incorporated under the laws of the Commonwealth of The Bahamas, with its registered foreign office & corporate services provided at:
Cook International N.V.
c/o Corporation Services Company
Zeelandia Office Park
Kaya W.F.G. (Jombi) Mensing 14
2nd Floor, Suite 2001
Willemstad, Curaçao
📧
info@cook-international.com
📱 +1 (973) 378-1350
Cook International is the operator of an online-based casino in Curaçao, and is authorised by law to operate this online casino under an online gaming licence issued by the Curaçao Gaming Control Board pursuant to the National Ordinance on Offshore Games of Hazard (Landsverordening buitengaatse hazardspelen, P.B. 1993, no. 63), as amended, and the National Ordinance for Games of Chance (LOK P.B. 1993, no. 63), as amended, and any related Curaçao gaming regulations (the “Curaçao Gaming Laws”).
Licence details:
- Issuer: Curaçao Gaming Control Board
- Licence Type: Online Gaming Licence
- Licence No: OGL/2024/558/0973
-
Licence Holder:
Omega Entertainment N.V. D/B/A Cook International N.V.
Where relevant, we may work with land-based casino partners, including:
Harrah's Cherokee Casino & Hotel
777 Casino Drive
Cherokee, NC, USA 28719
References to “Cook or Cook International”, “we”, “our” or “us” mean Cook International Limited. References to “you” or “your” mean the individual using the Services.
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
2. Eligibility, Age, & Jurisdiction
2.1 Minimum age
You may only use the real-money gaming elements of the Services if:
- You are at least twenty-one (21) years old, or
- Such higher minimum age as required by the laws of the jurisdiction where you are physically located at the time of play.
You must truthfully confirm your age during registration. We may request proof of age and identity at any time and may suspend or close your account if you do not provide satisfactory evidence.
2.2 Jurisdictional restrictions
You may only use the real-money gaming Services where such use is lawful in the jurisdiction where you are physically located and in accordance with Curaçao gaming regulations, and any conditions of our licences in Curaçao.
Without limiting the generality of the foregoing:
- The Services are not offered to persons in any country or territory where online gambling is prohibited.
- We may designate a list of “Permitted Foreign Jurisdictions” whose citizens may engage in interactive gaming with an operator located in Curaçao.
- If you are physically located in the United States, you may use the real-money gaming Services only if legally available to you under applicable U.S. federal, state, local, and tribal laws.
You are solely responsible for ensuring that you are not in breach of any law by accessing the Services. We do not guarantee that the Services are legal or appropriate for use in your jurisdiction.
2.3 Prohibition on unlawful internet gambling
We will not knowingly accept deposits or payments in violation of the U.S. Unlawful Internet Gambling Enforcement Act of 2006 (“UIGEA”), which prohibits gambling businesses from knowingly accepting certain financial instruments (including credit cards and certain electronic fund transfers) in connection with unlawful internet gambling under applicable federal or state law.
You agree not to attempt to use the Services from any jurisdiction where doing so would cause you or us to violate UIGEA or any other law, including by using VPNs, proxies, or fraudulent address or geolocation information.
3. Account Registration, Verification, & KYC
3.1 Account creation
To use the real-money portions of the Services, you must create an account and provide accurate, current and complete information, including:
- Full legal name
- Date of birth
- Residential address
- Email address and contact details
- Any additional information required for identity verification and regulatory compliance.
3.2 Know-Your-Customer (KYC) & verification
We may verify your identity, age, address, source of funds and other information using third-party providers, consistent with our obligations under Curaçao’s anti-money laundering & counter-terrorist financing framework, and applicable Curaçao gaming regulations.
You consent to our conducting these checks and agree to provide any supporting documentation we reasonably request (e.g., passport, government ID, utility bill, proof of payment method).
We may suspend or terminate your account, withhold deposits and/or winnings, or delay withdrawals if:
- We cannot verify your information,
- We suspect fraud, money laundering, terrorist financing, or other criminal activity, or
- We consider that you have breached these Terms or applicable law.
3.3 Single account and account security
You may hold only one account with us unless we explicitly agree otherwise in writing. You must not allow any other person to use your account, and you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
4. Deposits, Wagering, & Withdrawals
4.1 Deposits
You may deposit funds into your account using payment methods we make available from time to time. We may impose minimum and maximum deposit limits. Certain payment methods may only be available in specific jurisdictions.
We reserve the right to refuse any deposit where required for compliance with Curaçao gaming regulations, anti-money laundering obligations, UIGEA, or other applicable law.
4.2 Wagering
All wagers are subject to:
- The specific Game Rules,
- Any posted house rules or bonus terms, and
- The technical availability of our systems.
A wager is only accepted once it is recorded on our servers. In the event of a dispute over any bet or game outcome, our logged record of the transaction will be considered the final and binding record, subject to your statutory rights.
4.3 Withdrawals
You may request withdrawals of available funds subject to:
- Any applicable minimum or maximum withdrawal limits;
- Completion of required identity and payment method verification;
- Compliance with anti-money laundering controls; and
- Any wagering requirements attached to bonuses.
4.4 Transactions
All transactions are final, and non-refundable.
- All transactions are subject to Game Rules.
- Cook International or their payment processor(s) reserve the right to refuse payment for any lawful reason, including violating the Game Rules, by cheating, or otherwise manipulating gameplay mechanics. In such an event, your withdrawal will be placed on hold pending investigation by our Security Team.
- Transactions will appear as “COOK INTL” or “COOK INTERNATIONAL” on your credit card/bank statements.
We may, to the extent permitted by law, offset any amounts you owe us (e.g., chargebacks, fraud losses, or errors) against your account balance.
4.5 Purchase Required
A purchase is required for real-money play on the Services. Participation in paid casino games, real-money promotions, and any prizes or rewards that depend on wagering activity requires that you make a qualifying deposit and purchase chips or credits using an approved payment method, except where an alternative method of entry is expressly provided and permitted by law. We do not operate any sweepstakes-style “no purchase necessary” promotions unless clearly stated otherwise in the applicable promotional terms.
5. Bonuses, Promotions, & Rewards Programs
From time to time, we may offer bonuses, free spins, promotional credits, and loyalty programs. Each promotion will be subject to specific terms (e.g., eligibility, wagering requirements, expiry).
- If promotional terms conflict with these Terms, the promotional terms will prevail to the extent of the conflict.
- We may modify or withdraw promotions at any time, except where prohibited by law.
- For more information, please view our Rewards Program here.
6. Prohibited Conduct
You agree that you will NOT:
- Breach these Terms, Curaçao gaming regulations, or any other applicable law;
- Use the Services if you are underage or located in a prohibited jurisdiction;
- Open multiple accounts or impersonate any person or entity;
- Use bots, scripts, or automated tools to play or interact with the Services;
- Engage in cheating, collusion, arbitrage between multiple accounts, or advantage play that exploits obvious errors;
- Attempt to interfere with the proper functioning of the Services, including hacking, reverse engineering, or denial-of-service attacks;
- Use the Services for money laundering, terrorist financing, fraud or any unlawful purpose.
We may investigate suspected violations, suspend or close accounts, and report suspicious activity to relevant authorities.
7. Intellectual Property
All content on the Services (including logos, trademarks, trade names, graphics, text, interfaces, game designs, software, and underlying code) is the exclusive intellectual property of Cook International Limited or our licensors and is protected by copyright, trademark & other intellectual property laws.
You are granted a limited, revocable, non-exclusive, non-transferable licence to access and use the Services for personal entertainment only, in accordance with these Terms. You may not use any content for commercial purposes without our express written consent.
8. Responsible Gaming
We aim to promote responsible gaming . Among other measures, we may:
- Offer self-exclusion and “cool-off” tools;
- Permit you to set deposit, loss or session limits;
- Provide links to responsible gambling organizations and helplines.
We are not a medical or therapeutic provider and do not offer professional advice. If you believe you have a gambling problem , you should seek help from qualified professionals in your jurisdiction.
9. Disclaimers & Limitation of Liability
9.1 No guarantee of winnings
Gambling entails financial risk. You may lose some or all of the money you wager. You acknowledge that:
- Outcomes of games of chance are random and governed by approved random number generators and house rules; and
- Past performance or outcomes do not guarantee future results.
9.2 Service “as is”
To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9.3 Limitation of liability
To the maximum extent permitted by law, in no event will we, our group companies, directors, officers, employees, partners or agents be liable for:
- Any indirect, incidental, special, consequential or punitive damages; or
- Any loss of profits, revenue, data, or goodwill,
arising out of or in connection with your use of the Services, whether based in contract, tort (including negligence), strict liability or otherwise, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you for any claim arising out of or relating to the Services or these Terms will not exceed the greater of (a) the amount you have actually paid to us in the twelve (12) months before the claim arose, or (b) one hundred United States dollars (US$100), except where a higher limit is required by non-waivable law.
Nothing in these Terms limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded or limited.
10. Account Suspension, Closure, & Forfeiture
We may suspend or close your account and/or void or withhold wagers or winnings where we reasonably believe that:
- You have breached these Terms or any applicable law;
- You are underage or not located in a permitted jurisdiction;
- You have engaged in fraud, cheating, money laundering or other criminal activity; or
- There is a technical or manifest error in game operation or odds;
- Have otherwise violated or abused our Game Rules, as determined by our Security Team.
If we close your account in these circumstances, we will handle your remaining balance in accordance with applicable law and regulatory guidance, which may include forfeiture where legally permitted.
11. Governing Law & Dispute Resolution
These Terms and any non-contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of the County of Curaçao & The Kingdom of the Netherlands, without prejudice to any mandatory consumer protection laws that apply in the country where you habitually reside.
You agree that, subject to any regulatory processes or mandatory local rights, the courts of Curaçao shall have exclusive jurisdiction to resolve any dispute arising from or relating to these Terms or the Services.
12. Changes to These Terms
We may modify these Terms from time to time, for example to reflect changes in:
- Curaçao law (including Curaçao gaming regulations);
- Data protection laws in Curaçao or other jurisdictions;
- Our business practices or service offerings.
Where required by law, we will notify you of material changes in advance (for example via email or prominent notice on the Site). Your continued use of the Services after changes take effect constitutes your acceptance of the updated Terms.
13. Contact Us
If you have any questions about these Terms & Conditions, please Contact Us at:
Cook International Ltd.
c/o Vistra Corporate Services
P.O. Box N-3924
Marlborough & Queen St.
Nassau, New Providence, The Bahamas
Privacy Policy
Last Revised: 1 January 2025
1. Committed To Your Privacy
This Privacy Policy explains how Cook International Limited (“Cook International”, “we”, “us”, “our”) collects, uses, discloses and protects personal data when you use this website and related online services operated by us (the “Services”). By using the Services, you confirm that you are accessing them from an eligible jurisdiction and agree to be bound by our Terms & Conditions, this Privacy Policy, and any applicable Game Rules. If you do not agree with any of these policies, you must not use the Services.
For the purposes of Curaçao data protection law, including the Data Protection Ordinance Curaçao (Landsverordening bescherming persoonsgegevens Curaçao), Cook International Limited is the “data controller” with respect to your personal data. All Services offered on this Site are provided under contract by Cook Technology Services.
Our contact details are:
Cook Technology Services:
John Hancock Center
875 N. Michigan Ave., 41st Floor
Chicago, IL 60611
📧
privacy@cook-international.com
📱 +1 (973) 378-1350
We may also process personal data jointly with third-party partners (for example, land-based casino or entertainment partners) where we jointly offer promotions or services.
2. Scope of This Policy
This Privacy Policy applies to personal data we collect:
- Through our website(s) and any related subdomains or pages operated by Cook International;
- Through any related mobile apps or web applications;
- When you create and use a player account;
- When you participate in promotions, loyalty or rewards programmes linked to the Services;
- When you contact us or interact with our support or marketing channels.
This Policy does not apply to third-party websites or services that may link to or from our Services.
3. Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
Identity and contact data
- Name, date of birth, gender;
- Residential and mailing address;
- Email address and phone number;
- Government-issued identification (e.g., passport, national ID, driver’s licence);
- Copies of supporting documents provided for KYC verification.
Account and transactional data
- Username, account ID, passwords and security credentials;
- Deposit, wager and withdrawal history;
- Game play history and session logs;
- Loyalty or rewards programme participation and points;
- Records of bonuses and promotional offers.
Financial and payment data
- Partial payment card details (tokenised where possible);
- Bank account details (for withdrawals or verification);
- Transaction identifiers and payment service provider details.
Technical and usage data
- IP address, device identifiers, browser type, operating system;
- Access times, pages viewed, links clicked;
- Geolocation information (for example, to determine the jurisdiction where you are physically located for gaming availability and legal compliance).
Communications and support
- Records of communications with us, including emails, chat logs, and support tickets;
- Call recordings where permitted by law and with appropriate notice.
Regulatory and risk data
- Information obtained from public sources, sanctions and politically exposed person (PEP) lists;
- Information provided by fraud-prevention and identity-verification services.
We may collect data directly from you, automatically through your use of the Services (for example, via cookies and similar technologies), or from third-party providers that assist us with identity verification, fraud prevention, payments and analytics.
4. How We Use Your Personal Data
We use your personal data for the following purposes, to the extent permitted by Curaçao data protection law and other applicable laws:
Account creation and management
- To register and administer your player account, verify your identity and age, and maintain your account settings.
Provision of gaming and related services
- To enable you to place bets, participate in games, receive results and payouts, and use bonuses and loyalty or rewards programmes under our gaming licences and authorisations, where applicable.
Regulatory compliance and AML/CTF
- To comply with our obligations under applicable gaming legislation and regulations in Curaçao and other relevant jurisdictions, as well as anti-money-laundering, counter-terrorist-financing and sanctions laws. This may include customer due diligence (KYC), monitoring transactions and reporting suspicious activities to competent authorities.
Risk management and fraud prevention
- To prevent, detect and investigate fraud, cheating, money laundering and other prohibited or illegal activities.
Payments
- To process deposits and withdrawals, resolve chargebacks or payment disputes, and maintain financial records.
Customer support and communications
- To respond to your inquiries and complaints, send administrative notifications, and manage your preferences.
Marketing (where permitted)
- To send you marketing communications (for example, offers, bonuses, newsletters) about our Services or partner promotions, where permitted by law and your preferences. You may opt out at any time.
Legal claims and enforcement
- To establish, exercise or defend legal rights; enforce our Terms & Conditions; and cooperate with regulators, law enforcement and courts where required or permitted by law.
Service improvement and analytics
- To analyse usage patterns, improve our products and services, develop new features, and maintain the security and performance of our systems.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings;
- Keep you logged in;
- Analyse how visitors use our Services;
- Support security and fraud prevention;
- Deliver and measure the effectiveness of marketing campaigns.
You can manage cookie preferences through your browser settings and, where available, our on-site cookie controls. Disabling certain cookies may affect the functionality of the Services.
6. EU/UK Residents
If you are a resident of the United Kingdom or reside in Continental Europe or the European Economic Area (EEA), the processing of your personal data may be subject to the EU/UK General Data Protection Regulation (GDPR). In such cases, we will process your personal data in accordance with applicable GDPR requirements and may rely on legal bases such as performance of a contract, compliance with a legal obligation, legitimate interests, or your consent (where required).
7. Do We Share Your Personal Data?
We may share your personal data with:
- Group companies and affiliates, where necessary for operations, support, risk management or reporting;
- Partners (for example, land-based casinos or entertainment venues) for joint promotions, loyalty programmes or shared player benefits (where legally permitted and in accordance with this Policy);
-
Service providers and processors, including:
- Payment processors and banks;
- Identity-verification and KYC providers;
- Fraud-prevention and analytics services;
- Cloud hosting and IT providers;
- Marketing and communications providers (for example, email platforms).
- Regulators and authorities, including gaming regulators, financial intelligence units, police and other governmental or supervisory bodies in Curaçao and other relevant jurisdictions, where required by applicable gaming, anti-money-laundering and other laws;
- Professional advisers, such as lawyers, auditors and consultants;
- Other parties in connection with business transactions, such as mergers, acquisitions, reorganisations or asset sales, subject to appropriate safeguards.
We do not “sell” your personal data as that term may be defined under certain privacy laws. If this changes in the future, we will update this Policy and, where required by law, provide you with additional disclosures or options.
8. International Transfers
Your personal data may be transferred to and processed in countries outside Curaçao, including countries that may not provide the same level of data protection as Curaçao.
Curaçao data protection law, including the Data Protection Ordinance Curaçao, includes rules governing the transfer of personal data to other jurisdictions. Where required by law, we will implement appropriate safeguards for such transfers, which may include:
- Contractual protections (for example, data-processing agreements);
- Requiring service providers to meet specific security and privacy standards;
- Limiting transfers to jurisdictions recognised as providing adequate protection under applicable law or using other lawful transfer mechanisms.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including:
- For the duration of your relationship with us;
- To comply with applicable gaming, anti-money-laundering and record-keeping obligations (which may require retaining certain records for specified minimum periods);
- To resolve disputes and enforce our agreements;
- To comply with legal and regulatory requirements.
After the applicable retention period has expired, we will securely delete or anonymise your personal data, unless we are required by law to retain it longer.
10. Your Rights
Under Curaçao data protection law (including the Data Protection Ordinance Curaçao) and, in some cases, other applicable data protection laws, individuals may have rights including:
- The right to be informed about the processing of their personal data;
- The right to access personal data held about them;
- The right to rectification of inaccurate or incomplete data;
- The right, in certain circumstances, to erasure of data or to object to particular processing;
- The right to object to processing for direct marketing;
- The right to seek redress through a competent data-protection authority or the courts, where available under applicable law.
To exercise your rights, please contact us at info@cook-international.com. We may need to verify your identity before fulfilling your request and may be unable to comply where an exemption applies (for example, where disclosure would breach another person’s rights or where we are required by law to retain data).
If you believe we have violated data-protection law, you may have the right to complain to a competent supervisory authority or court in the jurisdiction where you live or where you believe the violation occurred. We encourage you to contact us first so we can attempt to resolve your concerns.
11. Children’s Privacy
Our Services are not directed to children and we do not knowingly collect personal data from anyone under eighteen (18) years of age. We do not knowingly allow individuals under the minimum legal gambling age in their jurisdiction to open accounts or place wagers.
We also do not knowingly collect personal data from children under 13 years of age, in line with applicable requirements in certain jurisdictions regarding online services directed to children.
If you believe that a child has provided personal data to us, please contact us immediately so that we can investigate and take appropriate steps, including deletion of such data where required.
12. Security
We implement reasonable technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access, taking into account the nature of the data and the risks involved. These measures may include:
- Encryption in transit and at rest where appropriate;
- Access controls and authentication;
- Logging and monitoring;
- Regular security assessments and staff training.
No system is completely secure. We cannot guarantee absolute security of your data, but we aim to comply with applicable obligations under Curaçao law and other relevant data-protection and consumer-protection standards regarding reasonable data security and privacy practices.
12.1 Account Security & Forgot PIN
You are responsible for keeping your login credentials, account PIN and devices secure. You should never share your PIN or password with anyone, reuse easily guessable PINs, or allow unauthorised third parties to access your account.
If you suspect that your account has been compromised, or if you have forgotten your PIN, please contact our Security Team so we can help you restore access and secure your account.
Forgot PIN?
For PIN reset assistance, please contact:
📧 security@cook-international.com
📱 +1 (317) 442-1437
13. Third-Party Websites & Services
The Services may contain links to third-party websites, apps or services that are not controlled by us. This Privacy Policy does not apply to such third parties. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal data. This Site may also display affiliate links or paid ads by third-party affiliates.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect:
- Changes in Curaçao data-protection law or other applicable legislation;
- Changes to gaming or regulatory requirements affecting our Services;
- Evolving guidance from regulators or industry bodies about online privacy, data protection and data security.
Where required by law, we will notify you of material changes and, if necessary, obtain your consent. Your continued use of the Services after changes take effect indicates your acceptance of the updated Policy.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Cook Technology Services:
John Hancock Center
875 N. Michigan Ave., 41st Floor
Chicago, IL 60611
📧
privacy@cook-international.com
📱 +1 (973) 378-1350
Account Security
Security & Account Protection
Cook International Casino (“Cook International”) takes the security of your Player Account and payment information seriously. This page explains how we protect your data, how we verify account changes, and what to do if you believe your account has been compromised.
How We Protect Your Information
We use a layered security approach designed to protect your Player Account and payment activity from unauthorized access:
- Secure Connections (TLS/HTTPS). All communication between your browser and our servers is protected using industry-standard encryption.
- Third-party payment processing. All real-money payments are processed by PayPal. Your card and bank information are stored and handled by PayPal, not by Cook International Casino.
- Device-based Player Accounts. Your Player Account is tied to the device you register on, and our systems are configured for one account per device to reduce shared-account abuse and improve security controls.
- PIN-based access. Access to your Player Account and player wallet requires both your username and a 4–6 digit PIN that you set at registration.
- Back-office monitoring. Our team monitors for irregular chip activity, suspicious login patterns, and potential abuse of bonus offers, and may place temporary holds while we complete a review.
Your Responsibilities
To help keep your account secure, we ask all players to follow these best practices:
- Do not share your PIN with anyone, including friends, family, or our staff.
- Do not allow other people to play under your username or on your verified device.
- Choose a PIN that is not easy to guess (avoid birth years, repeating digits, or “123456”).
- Contact us immediately if you suspect that someone else knows your PIN or is using your account.
- Only access Cook International Casino from devices and networks you trust.
If we detect unusual chip purchases, cash-out requests, or gameplay patterns, we may temporarily suspend an account or delay withdrawals while we verify the activity with you.
Forgot Your PIN?
Resetting Your PIN
If you can’t remember your Player Account PIN, you can request a reset using the same secure process that is available on the Player Account and Cashier pages.
When you submit a reset request, our system logs it for manual review. For your protection, our team may confirm details such as your full name, username, email address, and date of birth before completing a change to your account.
If you no longer have access to the device you registered on, or something doesn’t look right with your account, please contact the Security Team directly.
If You Suspect Suspicious Activity
Contact us as soon as possible if you notice:
- Chip purchases you do not recognize.
- Changes to your Player Wallet balance that you did not authorize.
- Logins or gameplay activity that you did not initiate.
In some cases, we may temporarily lock or restrict an account while we investigate. During this time, certain features (including additional chip purchases or withdrawals) may be paused until we confirm that the activity is legitimate.
Contact & Registered Office
📧 security@cook-international.com
📱 +1 (973) 378-1350
Cook International N.V.
Zeelandia Office Park
Kaya W.F.G. (Jombi) Mensing 36
Willemstad, Curaçao
Game Rules
Last Revised: 1 January 2025
1. GENERAL RULES
1.1 Eligibility & Terms
You must be 21 years of age or older and meet all eligibility requirements outlined in the Terms & Conditions.
By placing a wager, you agree to these Game Rules, the Terms & Conditions, our Privacy Policy, and all promotional rules that apply to your account.
By playing at Cook International Casino, you agree you are lawfully permitted to gamble in your jurisdiction.
1.2 Chips & Currency Conversion
Cook International Casino uses virtual casino chips for all games.
All real-money deposits are converted to chips at a fixed rate of:
- $1.00 USD = 100 chips
Example chip purchases:
- $5.00 USD → 500 chips
- $10.00 USD → 1,000 chips
- $20.00 USD → 2,000 chips
- $50.00 USD → 5,000 chips
- $100.00 USD → 10,000 chips
When you withdraw, eligible cashable chips are converted back to USD at the same rate, subject to verification, wagering requirements, and any applicable fees as described in the Terms & Conditions.
1.3 Virtual Cage – Deposits, Wagers & Withdrawal Limits (MAX BET / DEPOSIT)
Deposits are processed through approved payment processors (including PayPal and other secure methods). Once approved, the corresponding number of chips is credited to your account.
All wagers on Slots, Blackjack, Poker, Roulette, Craps, Baccarat, and other games are placed in chips.
Bonus chips (including Lucky Wheel awards and other promotions) are non-cashable and must be wagered as described in these Game Rules and the Terms & Conditions before any associated winnings may become eligible for withdrawal.
The minimum bet is 1 chip (1¢). The maximum bet is 10,000 chips ($100).
The minimum buy-in is 1,000 chips ($10). The maximum buy-in is 100,000 chips ($1,000).
The maximum net DEPOSIT / CHIP BALANCE is capped at 1,000,000 chips ($10,000 USD equivalent). YOU MUST NOT PLAY PAST THIS BALANCE. IF YOU HAVE REACHED 1,000,000 CHIPS, PLEASE REDEEM YOUR REWARDS OR CONTACT US.
YOU MUST HAVE A PLAYER ACCOUNT TO PLAY. NO REFUNDS EXCEPT WHERE LEGALLY REQUIRED. ALL CHIPS REDEEMABLE THROUGH OUR VIP REWARDS PROGRAM. TERMS & CONDITIONS APPLY. MUST BE 21+ TO PLAY. VOID WHERE LEGALLY PROHIBITED. PLEASE PLAY RESPONSIBLY.
1.4 Random Number Generator (RNG) & Fairness
All electronic games use a Random Number Generator (RNG) to determine outcomes.
Each spin, hand, or roll is an independent event; past results do not influence future outcomes.
Every game has a built-in house advantage (house edge). This means that over the long term, the casino expects to win a small percentage of all wagers. Individual players may win or lose more or less in the short term.
All Cook International Casino games are independently tested and certified by Gaming Laboratories International (GLI) to help ensure the RNG, game logic, and payouts operate in accordance with applicable technical standards. Lab reports are available for each game upon request.
1.5 Understanding Odds & Payouts
Each game has its own payout table or pay schedule, visible either on the game screen or in the help / information section of the game.
The odds and potential payouts may differ between games (for example, single-number bets in Roulette pay more than even-money bets, but are less likely to win).
Any example odds or probabilities provided in help text are for information only. The official rules and payouts are those shown within each game’s interface and these Game Rules.
1.6 Purchase Required
Real-money play at Cook International Casino requires a purchase of chips via the Cashier or other approved deposit channels. You cannot participate in real-money wagering without first purchasing chips or otherwise funding your account, except where a specific no-purchase promotion explicitly states otherwise.
Free, bonus, or promotional chips (including those from Lucky Wheel, Rainbow Wheel, or similar features) do not eliminate the general requirement that real-money play involves risk of loss of deposited funds. All such promotions remain subject to these Game Rules, the Terms & Conditions, and any posted promotional terms.
2. GAME-SPECIFIC RULES
2.0 TABLE GAMES
2.1 SLOTS
2.1.1 Basic Mechanics
Slots are played by choosing a bet amount, optionally selecting the number of paylines or ways to win (if applicable), and pressing SPIN.
When the reels stop, winning combinations are evaluated according to the slot’s paytable.
2.1.2 Bets & Paylines
Each slot game specifies:
- Minimum and maximum bet per spin
- Number of paylines or “ways”
- Whether bets are per line or total per spin
Only combinations that appear on active paylines (or according to the game’s rules for “ways”) result in a win.
2.1.3 Symbols, Features & Bonuses
Each slot has its own symbol set (e.g., standard symbols, Wilds, Scatters, Bonus symbols). Special features may include:
- Free spins
- Multipliers
- Bonus rounds
- Expanding or stacked wilds
The behavior of these features is described in the slot’s in-game help and is part of these Game Rules.
2.1.4 RTP & Volatility
Each slot has an underlying Return to Player (RTP) percentage and volatility level. RTP is a theoretical long-term average; it does not guarantee any particular outcome or return to any individual player.
Volatility describes how a game tends to pay (e.g., smaller wins more often vs. larger wins less often).
2.2 BLACKJACK
2.2.1 Objective
The goal of Blackjack is to have a hand total closer to 21 than the dealer’s hand without going over 21 (“busting”).
2.2.2 Card Values
- Number cards (2–10): face value
- Face cards (J, Q, K): 10
- Aces: 1 or 11, whichever is more favorable without busting
2.2.3 Gameplay
While specific table rules (number of decks, whether the dealer hits or stands on soft 17, etc.) are displayed in-game and apply to your play, the general flow is:
- You place your initial wager in chips.
- You are dealt an initial hand; the dealer receives one or two cards (depending on game variant).
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You may have options such as:
- Hit – take another card
- Stand – take no more cards
- Double down – double your bet and receive exactly one more card (where permitted)
- Split – if your first two cards have equal rank, you may split into two hands (where permitted)
- After all player actions are complete, the dealer plays their hand according to fixed house rules shown on the table / in-game (e.g., “Dealer must draw to 16 and stand on all 17s”).
Outcomes:
- If your hand is closer to 21 than the dealer’s without busting, you win.
- If you bust, you lose your wager.
- If the dealer busts and you do not, you win.
- If your total equals the dealer’s total, the hand is a push and your wager is returned.
- A qualifying Blackjack (an Ace + a 10-value card on the first two cards) typically pays a higher payout (e.g., 3:2 or as shown on the table).
2.2.4 Side Bets & Variants
Some tables may offer side bets or rule variations (e.g., insurance, surrender, special bonus payouts).
All such rules, including payouts and eligible hands, are displayed on the game screen and are part of these Game Rules.
2.3 ROULETTE
2.3.1 Objective
In Roulette, you bet on where a ball will land on a rotating wheel containing numbered pockets.
2.3.2 Layout & Bets
The Roulette wheel and table layout show numbers and colors. Depending on the game variant, you may see:
- Single-zero (European) wheel
- Double-zero (American) wheel
Common bet types include:
- Inside bets (specific numbers or small groups of numbers)
- Outside bets (red/black, odd/even, high/low, dozens, columns)
2.3.3 Payouts
The payout for each bet type is shown on the game’s paytable. For example:
- A straight-up bet on a single number usually pays 35:1 if it wins.
- Even-money bets (red/black, odd/even, high/low) pay 1:1 if they win.
The presence of zero (and double-zero, where applicable) creates the house edge.
2.3.4 Spin & Result
- You place your chips on the desired bet areas.
- The wheel spins and the ball is released.
- Once the ball lands in a numbered pocket, winning bets are paid and losing bets are removed.
2.4 CRAPS
2.4.1 Objective
Craps is a dice game where players bet on the outcome of one or a series of rolls of two dice.
2.4.2 Basic Flow (Pass Line Example)
Come-Out Roll:
- If you bet on the Pass Line:
- A roll of 7 or 11 = Pass Line wins.
- A roll of 2, 3, or 12 = Pass Line loses (“craps”).
- Any other number (4, 5, 6, 8, 9, 10) becomes the Point.
Point Phase:
- If a Point is established, Pass Line bets win if the Point is rolled again before a 7.
- Pass Line bets lose if a 7 is rolled before the Point (“seven out”).
2.4.3 Other Bets
Craps tables offer many additional bets (e.g., Don’t Pass, Come, Don’t Come, Place bets, Field, Proposition bets).
Each bet’s rules and payouts are displayed on the table layout or in the in-game help and form part of these Game Rules.
2.4.4 House Edge
Different bets in Craps have different house edges. Generally, Pass Line and Come bets (with odds where offered) have lower house edges than many proposition bets, but all bets carry risk.
2.5 BACCARAT
2.5.1 Objective
In Baccarat, you bet on whether the Player hand or Banker hand will have a total closer to nine, or whether the result will be a Tie.
2.5.2 Card Values
- Aces: 1
- 2–9: face value
- 10s and face cards: 0
Only the last digit of the total counts (e.g., a total of 14 is treated as 4).
2.5.3 Gameplay
- You place chips on Player, Banker, and/or Tie.
- Two cards are dealt to Player and two to Banker.
- Depending on the totals, a third card may be drawn according to fixed drawing rules (automatically applied by the game).
- The hand with a total closest to 9 wins.
Common payouts:
- Player win: typically pays 1:1
- Banker win: typically pays 1:1, but may charge a commission (e.g., 5%) or pay at a slightly different rate depending on house rules.
- Tie: typically pays higher odds (e.g., 8:1 or 9:1) but occurs less often.
2.5.4 Table Rules
Any variations (e.g., side bets, different Tie payouts) are displayed at the table and form part of these Game Rules.
2.6 TEXAS HOLD’EM POKER
2.6.1 Objective
Casino poker games involve forming the best-ranking poker hand from your cards (and sometimes community cards) compared to the dealer’s hand or a paytable.
2.6.2 Hand Rankings (Highest to Lowest)
- Royal Flush
- Straight Flush
- Four of a Kind
- Full House
- Flush
- Straight
- Three of a Kind
- Two Pair
- One Pair
- High Card
2.6.3 Basic Flow (Example – Player vs Dealer)
- You place an initial wager (e.g., Ante, Blind, or other required bet).
- Cards are dealt according to the particular game rules.
- You may have options such as fold, call, raise, or place bonus side bets, depending on the game.
- The dealer reveals their hand and compares it to yours.
- Payouts are determined according to the game’s paytable and whether the dealer’s hand qualifies (where applicable).
2.6.4 Game Variants & Paytables
Each specific poker game (e.g., Texas Hold’em variant, Three-Card Poker, Caribbean Stud) has its own rules and paytable. These are shown in-game and are incorporated into these Game Rules.
2.7 KENO
2.7.1 Objective
In Keno, players select numbers (“spots”) from a defined range (commonly 1–80). After betting, a set of winning numbers is drawn at random. Payouts are based on how many of the player’s chosen numbers match the drawn numbers, according to the game’s paytable.
2.7.2 Tickets & Bets
Before the draw, you:
- Choose how many numbers (spots) to play and which numbers to mark on your ticket.
- Choose your stake per ticket and, where available, the number of consecutive draws to enter.
Each Keno game will state:
- The minimum and maximum bet per ticket.
- The minimum and maximum number of spots you may select.
- Whether multi-draw or special bet options (e.g., “boosted” tickets or bonus features) are available.
2.7.3 Draw & Results
Once betting closes, the game draws a fixed number of winning numbers (for example, up to 20 numbers from 1–80) using a certified RNG or equivalent drawing system.
Your ticket is evaluated against the drawn numbers. Payouts depend on:
- How many numbers you picked (spots).
- How many of those spots hit.
- The paytable shown in-game for that spot selection and stake.
Some Keno variants may include bonus features, multipliers, or special jackpots. These features and their rules are fully described in the game interface and are part of these Game Rules.
2.7.4 RTP & Variants
Each Keno game has its own theoretical Return to Player (RTP) and paytable. RTP is a long-term statistical expectation, not a guarantee for any individual session.
Any variant-specific rules (for example, different draw counts, side bets, or bonus rounds) are shown within the Keno game client and apply on top of the general rules above.
2.8 SIC BO
2.8.1 Objective
Sic Bo is a dice game in which players bet on the outcome of a roll of three dice. Bets cover totals, specific combinations, or particular numbers appearing on the dice.
2.8.2 Dice & Bet Types
Three standard six-sided dice (showing 1–6) are rolled simultaneously. Common Sic Bo bet categories include (terminology may vary by game):
- Big / Small – betting that the total of the three dice will be in a defined range (for example, “Small” 4–10 and “Big” 11–17), typically losing if all three dice show the same number (a Triple).
- Total – betting on a specific total of the three dice (e.g., 4–17).
- Specific Triple / Any Triple – betting that all three dice show the same specific number, or any triple at all.
- Specific Doubles – betting that at least two dice show a particular number.
- Single Number Bets – betting that a particular number (1–6) appears on one, two, or all three dice.
The exact list of bet types, names, and payouts is provided on each Sic Bo game’s betting layout and/or help screen and forms part of these Game Rules.
2.8.3 Roll, Settlement & Payouts
After bets are placed and the betting timer closes, the three dice are rolled or simulated via RNG. Once the result is final, winning bets are paid and losing bets are removed according to the Sic Bo paytable on the table layout or within the game interface.
Different bets have different payout odds and house edges. Higher-paying bets (such as specific triples) generally have lower probabilities of occurring.
2.8.4 Variants
Electronic or RNG Sic Bo games may offer alternative layouts or bonus features, such as multiplier bets or side wagers. Any such features, including their payouts, are shown in-game and are incorporated into these Game Rules.
2.9 DRAGON TIGER
2.9.1 Objective
Dragon Tiger is a fast, two-card table game. Players wager on whether the Dragon hand or Tiger hand will receive the higher card, or whether the result will be a Tie.
2.9.2 Card Values & Dealing
The game uses one or more standard 52-card decks (no jokers). Cards are ranked in ascending order, typically with Ace low, followed by 2 through King as the highest.
For each round:
- One card is dealt face-up to the Dragon position.
- One card is dealt face-up to the Tiger position.
- No additional cards are drawn.
2.9.3 Bets & Outcomes
Common main bets:
- Dragon – pays if the Dragon card is higher than the Tiger card.
- Tiger – pays if the Tiger card is higher than the Dragon card.
- Tie – pays if both positions receive cards of the same rank.
If Dragon or Tiger is selected and that side wins, the wager is paid at the odds shown in the game (often even-money for main bets). If a Tie occurs, Tie bets are settled according to the paytable. The treatment of Dragon and Tiger bets on a Tie (for example, full loss, partial loss, or push) is specified on the table or in-game rules and forms part of these Game Rules.
Some Dragon Tiger tables may also offer side bets (for example, bets on suits, specific ranks, or odd/even totals). All such side bets, including their payout odds and conditions, are described in the in-game help.
2.9.4 House Rules & Variants
Any variations in deck count, side bets, Tie handling, or payout odds are shown on the Dragon Tiger table or within the game client and apply to your play for that table.
2.10 MAHJONG (CASINO VARIANT)
2.10.1 Objective
Mahjong is a tile-based game of East Asian origin traditionally played with four players. Casino and online versions may adapt Mahjong into simplified formats (for example, fixed-payout pattern games or RNG bonus features) while preserving the central goal of forming valid tile combinations.
In general terms, players seek to form a complete hand using sets such as sequences and triplets, or to achieve specific patterns defined by the variant being played.
2.10.2 Tiles & Combinations
Mahjong uses a set of tiles that may include:
- Suit tiles – typically Characters, Bamboo, and Dots in ranks 1–9.
- Honor tiles – Winds and Dragons.
- Bonus tiles – Flowers or Seasons, in some rule sets.
Casino Mahjong variants may use all or a subset of these tiles. Winning combinations generally include:
- Sequences (three consecutive suited tiles),
- Triplets / quads (three or four identical tiles), and
- A pair, or other special patterns as defined by the specific game.
2.10.3 Gameplay & Scoring
Traditional four-player Mahjong involves drawing and discarding tiles to improve your hand, with scoring based on the patterns completed and the rules of the chosen variant.
Online and casino Mahjong games may instead:
- Present pre-dealt or randomly generated sets of tiles;
- Evaluate your tiles against a paytable of winning patterns; and/or
- Use Mahjong iconography in bonus features and side games.
For any Mahjong-style game offered on this site, the exact winning patterns, point values, and payouts are described within the game client. Those rules, including how wins are scored and paid, form part of these Game Rules.
2.10.4 Variants & RTP
We may offer different Mahjong variants (for example, pattern-based RNG games, single-player bonus rounds, or simplified “set collection” games). Each variant has its own paytable and theoretical RTP, as shown in-game.
2.11 PACHINKO
2.11.1 Objective
Pachinko is traditionally a mechanical game in which players launch small steel balls into a vertical playfield filled with pins and pockets. The goal is to land balls in winning catchers to earn additional balls, which can then be used for further play or exchanged for prizes, subject to local laws.
Online or digital Pachinko-style games simulate this experience using virtual balls, pins, and catchers, or adapt the concept into slot-style reels (“pachislot”).
2.11.2 Gameplay
In classic Pachinko:
- Players obtain a quantity of balls (or virtual credits / balls in online versions).
- Balls are launched into the machine or game area, falling through an array of pins and obstacles.
- Balls that fall into designated winning pockets or trigger zones result in a payout of additional balls or credits.
In online Pachinko-style games, launching and ball movement are handled via RNG and animations rather than physical hardware. The player’s role is to stake, initiate the ball drop / round, and watch the outcome.
2.11.3 Payouts & Features
Each Pachinko game specifies:
- How stakes convert into balls or rounds.
- Which catchers, symbols, or outcomes award prizes.
- The payout structure for each winning outcome (for example, number of balls / credits returned, jackpots, or bonus rounds).
Modern Pachinko and pachislot implementations may include digital slot features such as reels, bonus games, or multipliers. Any such features and their associated payouts are described in the in-game help and are incorporated into these Game Rules.
2.11.4 RTP & Variants
Different Pachinko or pachislot games have different RTP and volatility profiles, which are displayed in the game or game information screen where applicable. All play remains subject to the RNG and paytable for that specific title.
VIP LOUNGE
2.12
VIP BLACKJACK
2.12.1 Eligibility & Access
- VIP Blackjack is available only to registered players with a VIP Player Account in good standing.
- One VIP Player Account is permitted per device.
- Standard age and jurisdiction restrictions apply (21+ where online play is permitted).
2.12.2 Game Overview
- VIP Blackjack is a house-banked game played against the dealer; other players do not affect your result.
- The game uses one or more standard 52-card decks (no jokers).
- Card values follow standard blackjack conventions: 2–10 at face value, J/Q/K count as 10, Aces count as 1 or 11.
2.12.3 Objective & Payouts
- The objective is to achieve a hand total closer to 21 than the dealer without going over 21 (“busting”).
- If your final hand exceeds 21, you lose your wager on that hand.
- Winning non-blackjack hands generally pay 1:1.
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A two-card blackjack (Ace + 10-value card) typically pays at a premium rate; the exact payout is
displayed in the in-game rules and governs in case of any discrepancy.
2.12.4 Basic Play
- Before cards are dealt, you must place a wager within the posted table limits.
- You receive two cards; the dealer receives two cards with one card face up.
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After viewing your hand, you may choose to Hit, Stand, and, where enabled in the interface,
Double, Split, or use any other listed options.
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The dealer then draws according to the house rules shown in the game interface (e.g., whether
the dealer hits or stands on soft 17). The on-screen rules control where they differ from any
general description here.
2.12.5 Ties, Errors & Disconnections
- If your hand and the dealer’s hand have the same total, the result is a push and your wager is returned.
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In the event of an incomplete hand due to technical error, system malfunction, or
disconnection, Cook International Casino may void or roll back the hand in accordance with our
general Terms & Conditions and platform logs.
2.13
VIP BACCARAT
2.13.1 Eligibility & Access
- VIP Baccarat is available only to VIP Player Accounts in good standing.
- One VIP Player Account is permitted per device.
- Standard age and jurisdiction restrictions apply (21+ where online play is permitted).
2.13.2 Game Overview
- VIP Baccarat follows the same core rules and card values as Baccarat described in Section 2.5 of these Game Rules.
- The game is house-banked; you wager against the house result, not other players.
- VIP Baccarat is offered as a high-limit table, with elevated minimum and maximum wagers displayed in the game interface.
2.13.3 Objective & Bets
- The objective is to correctly predict whether the Player hand or Banker hand will have a total closer to nine, or whether the result will be a Tie.
- Available main bets and any side bets are shown on the in-game layout and paytable, including payout odds and any commissions on winning Banker wagers.
- Where there is any discrepancy between this summary and the paytable or rules shown in the VIP Baccarat interface, the on-screen rules and paytable will govern.
2.13.4 Settlement, Errors & Disconnections
- After the hand is completed, winning and losing wagers are settled automatically based on the recorded outcome.
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In the event of an incomplete hand, technical malfunction, or disconnection, Cook International Casino may void or roll back the affected hand in accordance with the
general Terms & Conditions and internal logs.
2.14
VIP TEXAS HOLD’EM
2.14.1 Eligibility & Access
- VIP Texas Hold’Em is available only to VIP Player Accounts in good standing.
- One VIP Player Account per device.
2.14.2 Game Overview
- VIP Texas Hold’Em is a house-banked game based on Texas Hold’em poker hand rankings.
- Players compete solely against the dealer and/or a posted paytable, not against one another.
- A standard 52-card deck is used.
2.14.3 Objective & Wagers
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The objective is to form the best five-card poker hand using your two hole cards and up to five
community cards, compared against the dealer’s hand or a posted paytable.
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You begin by placing an Ante wager, and may be prompted for additional wagers (e.g., Play,
Blind, or other labeled bets) as the hand progresses.
- Exact bet types and paytables are displayed in-game and govern all outcomes.
2.14.4 Hand Resolution
- After all community cards have been dealt and betting is complete, the dealer reveals their cards.
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Winning and losing wagers are determined according to:
- Standard poker hand rankings; and
- The VIP Texas Hold’Em paytable visible within the game interface.
- Pushes and non-qualifying outcomes are handled per the on-screen paytable and rules.
2.15
CARIBBEAN STUD POKER
2.15.1 Eligibility & Access
2.12 VIP BLACKJACK
2.12.1 Eligibility & Access
- VIP Blackjack is available only to registered players with a VIP Player Account in good standing.
- One VIP Player Account is permitted per device.
- Standard age and jurisdiction restrictions apply (21+ where online play is permitted).
2.12.2 Game Overview
- VIP Blackjack is a house-banked game played against the dealer; other players do not affect your result.
- The game uses one or more standard 52-card decks (no jokers).
- Card values follow standard blackjack conventions: 2–10 at face value, J/Q/K count as 10, Aces count as 1 or 11.
2.12.3 Objective & Payouts
- The objective is to achieve a hand total closer to 21 than the dealer without going over 21 (“busting”).
- If your final hand exceeds 21, you lose your wager on that hand.
- Winning non-blackjack hands generally pay 1:1.
- A two-card blackjack (Ace + 10-value card) typically pays at a premium rate; the exact payout is displayed in the in-game rules and governs in case of any discrepancy.
2.12.4 Basic Play
- Before cards are dealt, you must place a wager within the posted table limits.
- You receive two cards; the dealer receives two cards with one card face up.
- After viewing your hand, you may choose to Hit, Stand, and, where enabled in the interface, Double, Split, or use any other listed options.
- The dealer then draws according to the house rules shown in the game interface (e.g., whether the dealer hits or stands on soft 17). The on-screen rules control where they differ from any general description here.
2.12.5 Ties, Errors & Disconnections
- If your hand and the dealer’s hand have the same total, the result is a push and your wager is returned.
- In the event of an incomplete hand due to technical error, system malfunction, or disconnection, Cook International Casino may void or roll back the hand in accordance with our general Terms & Conditions and platform logs.
2.13 VIP BACCARAT
2.13.1 Eligibility & Access
- VIP Baccarat is available only to VIP Player Accounts in good standing.
- One VIP Player Account is permitted per device.
- Standard age and jurisdiction restrictions apply (21+ where online play is permitted).
2.13.2 Game Overview
- VIP Baccarat follows the same core rules and card values as Baccarat described in Section 2.5 of these Game Rules.
- The game is house-banked; you wager against the house result, not other players.
- VIP Baccarat is offered as a high-limit table, with elevated minimum and maximum wagers displayed in the game interface.
2.13.3 Objective & Bets
- The objective is to correctly predict whether the Player hand or Banker hand will have a total closer to nine, or whether the result will be a Tie.
- Available main bets and any side bets are shown on the in-game layout and paytable, including payout odds and any commissions on winning Banker wagers.
- Where there is any discrepancy between this summary and the paytable or rules shown in the VIP Baccarat interface, the on-screen rules and paytable will govern.
2.13.4 Settlement, Errors & Disconnections
- After the hand is completed, winning and losing wagers are settled automatically based on the recorded outcome.
- In the event of an incomplete hand, technical malfunction, or disconnection, Cook International Casino may void or roll back the affected hand in accordance with the general Terms & Conditions and internal logs.
2.14 VIP TEXAS HOLD’EM
2.14.1 Eligibility & Access
- VIP Texas Hold’Em is available only to VIP Player Accounts in good standing.
- One VIP Player Account per device.
2.14.2 Game Overview
- VIP Texas Hold’Em is a house-banked game based on Texas Hold’em poker hand rankings.
- Players compete solely against the dealer and/or a posted paytable, not against one another.
- A standard 52-card deck is used.
2.14.3 Objective & Wagers
- The objective is to form the best five-card poker hand using your two hole cards and up to five community cards, compared against the dealer’s hand or a posted paytable.
- You begin by placing an Ante wager, and may be prompted for additional wagers (e.g., Play, Blind, or other labeled bets) as the hand progresses.
- Exact bet types and paytables are displayed in-game and govern all outcomes.
2.14.4 Hand Resolution
- After all community cards have been dealt and betting is complete, the dealer reveals their cards.
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Winning and losing wagers are determined according to:
- Standard poker hand rankings; and
- The VIP Texas Hold’Em paytable visible within the game interface.
- Pushes and non-qualifying outcomes are handled per the on-screen paytable and rules.
2.15 CARIBBEAN STUD POKER
2.15.1 Eligibility & Access
Caribbean Stud Poker is a VIP Lounge game and requires a VIP Player Account in good standing.
2.15.2 Game Overview
- Caribbean Stud Poker is a five-card stud poker game played against the dealer, not against other players.
- A standard 52-card deck is used; jokers are not used.
- Poker hand rankings are standard high-card rankings (royal flush highest, high card lowest).
2.15.3 Wagers & Dealing
- You must place an Ante wager to receive a hand.
- You receive five cards face down; the dealer receives five cards with one card face up.
- After viewing your hand, you must either Fold (forfeiting your Ante) or Raise by placing a Play bet equal to a multiple of the Ante, as specified in the in-game rules.
2.15.4 Dealer Qualification & Outcomes
- The dealer must have at least Ace-King high or better to qualify.
- If the dealer does not qualify, your Ante pays even money and your Play bet is returned (push).
- If the dealer qualifies and your hand beats the dealer’s, your Ante pays even money and your Play bet pays according to the posted paytable.
- If the dealer qualifies and your hand is lower, both Ante and Play lose.
- If your hand is exactly equal to the dealer’s, the result is a push on all active wagers.
2.15.5 Side Bets
Any optional side bets (if offered) are resolved exclusively according to the side-bet paytable in the game UI and may pay independently of the main Ante / Play result.
2.16 PAI GOW POKER
2.16.1 Eligibility & Access
Pai Gow Poker is restricted to VIP Player Accounts in good standing.
2.16.2 Game Overview
- Pai Gow Poker is played with a standard 52-card deck plus one joker (53 cards total).
- The joker may be used as an Ace or to complete a straight or flush, as indicated in the game interface.
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You receive seven cards and must set them into two hands:
- A five-card High Hand; and
- A two-card Low Hand.
- The five-card High Hand must rank higher than the two-card Low Hand.
2.16.3 Objective & Resolution
- After setting your hands, the dealer sets their own hands according to the house way displayed or referenced in the game.
- Your Low Hand is compared to the dealer’s Low Hand, and your High Hand is compared to the dealer’s High Hand.
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Outcomes:
- Win – both your hands beat the dealer’s; main wager wins according to the posted paytable (subject to any commission or house adjustments shown in-game).
- Loss – both your hands lose to the dealer’s; main wager loses.
- Push – one hand wins and one hand loses; main wager pushes.
- If any optional bonus or side bets are offered, they are paid according to the on-screen paytable and may resolve independently of the main wager.
2.17 THREE CARD POKER
2.17.1 Eligibility & Access
Three Card Poker is available only to VIP Player Accounts in good standing.
2.17.2 Game Overview
- Three Card Poker uses a single standard 52-card deck.
- The objective is to obtain a stronger three-card poker hand than the dealer’s or to achieve qualifying hands on any posted bonus paytables.
- Three-card hand rankings differ slightly from five-card poker; typically, straight beats flush due to relative frequency. The game interface displays the exact ranking order.
2.17.3 Wagers & Play
- You must place at least an Ante wager to participate. Optional bonus wagers (e.g., “Pair Plus”) may be offered where indicated.
- You and the dealer each receive three cards.
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After viewing your cards, you may:
- Fold, forfeiting your Ante (and any associated Play wager not yet placed); or
- Place a Play wager (typically equal to the Ante) to continue.
2.17.4 Dealer Qualification & Outcomes
- The dealer must achieve at least the qualifying hand shown in the game rules (commonly Queen-high or better).
- If the dealer does not qualify, your Ante usually wins even money and the Play wager pushes.
- If the dealer qualifies and your hand outranks the dealer’s, both Ante and Play are paid according to the paytable.
- If the dealer’s hand is higher, Ante and Play lose.
- Bonus wagers, if available, are evaluated solely on the strength of your hand and may win regardless of the dealer’s hand.
2.18 MISSISSIPPI STUD POKER
2.18.1 Eligibility & Access
Mississippi Stud is restricted to VIP Player Accounts in good standing.
2.18.2 Game Overview
- Mississippi Stud is a poker-based table game where you compete against a paytable, not the dealer’s hand.
- The game uses a standard 52-card deck.
- The goal is to achieve the best possible five-card poker hand using two personal cards and three community cards.
2.18.3 Wagers & Betting Rounds
- You begin by placing an Ante wager.
- You receive two cards; three community cards are placed face down.
- There are up to three additional betting rounds (“3rd Street,” “4th Street,” and “5th Street”), corresponding to the reveal of each community card. On each street you may Fold or place an additional wager (typically 1x–3x the Ante) as specified in the game interface.
- Folding forfeits your Ante and all active bets for that hand.
2.18.4 Hand Resolution
- After all three community cards are revealed (if you have not folded), your final five-card hand is evaluated against the posted Mississippi Stud paytable.
- Winning hands (e.g., pair of Jacks or better, as indicated) are paid on each active wager according to the paytable; low-ranking hands lose all bets.
2.19 HIGH ROLLER ROULETTE
2.19.1 Eligibility & Access
- High Roller Roulette is a VIP-limit roulette table available only to VIP Player Accounts in good standing.
- Table minimums and maximums are higher than standard roulette games and are shown in the game interface.
2.19.2 Game Overview
- High Roller Roulette follows the standard rules of roulette as indicated by the wheel layout (American or European), which is shown in the game interface.
- The objective is to correctly predict the number or category in which the ball will come to rest after a spin.
2.19.3 Bet Types
- Inside bets include wagers on specific numbers or small groups of adjacent numbers (e.g., straight, split, street, corner, line bets) and generally offer higher payouts with lower probabilities of winning.
- Outside bets cover larger groups of numbers (e.g., red/black, odd/even, high/low, dozens, columns) and generally offer lower payouts with higher probabilities of winning.
- Exact payout odds for each bet type are displayed in the paytable within the game interface and govern all payments.
2.19.4 Spin Procedure & Resolution
- Bets must be placed before the on-screen prompt indicates “no more bets.”
- After the ball comes to rest, winning bets are paid and losing bets are collected according to the paytable and wheel layout.
- Any special rules regarding zero (e.g., house-specific treatment of 0 or 00 on certain outside bets) are listed in the game interface and override any general expectations.
2.20 HIGH ROLLER CRAPS
2.20.1 Eligibility & Access
- High Roller Craps is a VIP-limit dice game available only to VIP Player Accounts in good standing.
- Higher table limits apply and are displayed in the game interface.
2.20.2 Game Overview
- High Roller Craps follows standard casino craps rules using two six-sided dice.
- The primary objective is to wager on the outcome of dice rolls, most commonly via Pass Line, Don’t Pass, Come, and Don’t Come bets.
2.20.3 Core Line Bets
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Pass Line:
- Placed before the come-out roll.
- Wins if the come-out roll is 7 or 11; loses on 2, 3, or 12.
- If 4, 5, 6, 8, 9, or 10 is rolled, that number becomes the Point; the bet wins if the point is rolled again before a 7 and loses if 7 appears first.
-
Don’t Pass:
- Generally the opposite of Pass Line; wins on 2 or 3, pushes on 12 (house rules may vary), and loses on 7 or 11 on the come-out roll.
- After a point is established, Don’t Pass wins if a 7 is rolled before the point and loses if the point is rolled first.
2.20.4 Come & Don’t Come Bets
- Come and Don’t Come bets function similarly to Pass Line and Don’t Pass but are placed after a point has been established.
- Odds bets and additional wagers (e.g., place bets, field, proposition bets) are available as displayed on the craps layout and described in the in-game rules.
2.20.5 Payouts & House Limits
- Each bet type pays according to fixed odds shown in-game; these odds govern if there is any discrepancy with any generalized explanation.
- Maximum odds, maximum total exposure per shooter, and any special High Roller table restrictions are listed in the game interface and are enforced automatically by the system.
3. LUCKY WHEEL
3.1 General
- The Lucky Wheel is a promotional feature that awards bonus chips only.
Bonus chips:
- May be used to place wagers in eligible casino games.
- Cannot be withdrawn directly as cash.
- Are subject to wagering requirements described here and in the Terms & Conditions.
3.2 Eligibility & Frequency
- A valid, verified player account is required.
- Each player may spin the Lucky Wheel once (1) per 24-hour period, enforced using their unique account ID.
- Creating multiple accounts or attempting to bypass the one-spin-per-day limit is prohibited and may result in account restriction or closure.
3.3 Prizes
- The Lucky Wheel awards chip amounts only (e.g., 100, 250, 500, 1,000, 2,500, 5,000 bonus chips or as listed in the current promotion).
- Prize amounts and wheel segments may change over time and are described in the current promotional details.
- Lucky Wheel prizes are credited as bonus chips, not cash.
3.4 Use of Lucky Wheel Bonus Chips
- Lucky Wheel bonus chips must be played in the casino and are intended for wagering, not for immediate cash-out.
- Bonus chips are consumed as you wager. Once lost through play, they are removed from your balance.
- Only winnings generated from wagering bonus chips may become eligible for withdrawal, and only after the applicable wagering requirements are satisfied, as described in the Terms & Conditions.
3.5 Wagering Requirements & Abuse
- Lucky Wheel bonuses are subject to wagering requirements before any associated winnings may become eligible for withdrawal.
- If you request a withdrawal before completing the wagering requirement, the casino may remove any remaining bonus chips and/or winnings derived from those bonuses, as permitted by the Terms & Conditions.
- Any attempt to abuse the Lucky Wheel (including multiple accounts, using automated tools, or other irregular play) may result in the bonus and related winnings being forfeited and your account being restricted or closed.
3.1 RAINBOW WHEEL
3.1.1 Eligibility & Access
- Rainbow Wheel is a promotional bonus feature available only to players with a VIP Player Account in good standing.
- A VIP Player Account is required to access and spin the Rainbow Wheel.
- Each player is limited to one VIP Player Account per device, in accordance with the Player Account rules.
- Standard age and jurisdiction restrictions apply. You must be 21+ and located in a jurisdiction where online play and receipt of promotional credits is permitted.
3.1.2 Nature of Prizes
- Rainbow Wheel awards bonus chips and/or promotional mystery prizes.
- Bonus chips awarded from Rainbow Wheel are for play in the casino only, are not cash, and are not directly withdrawable.
- Bonus chips from Rainbow Wheel may be subject to wagering requirements and other conditions described in the Terms & Conditions and these Game Rules. Where there is any discrepancy, the Terms & Conditions prevail.
-
The current Rainbow Wheel prize segments include, but may not be limited to:
- 500 bonus chips
- 1,000 bonus chips
- “Daily Double” (chance-based bonus up to a higher chip amount displayed in-game)
- 5,000 bonus chips
- 7,500 bonus chips
- One or more Mystery Prize segments
3.1.3 Spin Frequency & Limits
- Unless otherwise stated in writing by Cook International Casino, players are limited to one (1) Rainbow Wheel spin per rolling 24-hour period per VIP Player Account / device combination.
- The platform may use account credentials, device identifiers, IP data, and other technical measures to enforce this limit and to detect potential abuse or duplicate accounts.
- Admins may change spin frequency limits with or without notice at any time.
- Attempting to circumvent the once-per-24-hour limit (including through multiple accounts, devices, VPNs, bots, or automated scripts) may result in forfeiture of bonus chips, voiding of prizes, suspension of VIP status, or closure of related accounts pursuant to the Terms & Conditions.
3.1.4 Spin Procedure & Outcome
- To participate, an eligible VIP player selects the Rainbow Wheel feature, confirms they wish to spin, and the digital wheel is set in motion.
- Once the wheel is activated, the result is determined by the underlying game logic and randomization system. The final resting segment of the wheel determines the prize outcome for that spin.
- All outcomes are final as recorded by Cook International Casino’s systems and logs. In case of any visible or display error on the player’s device, the result stored on the server or system logs will govern.
- Rainbow Wheel is intended as a good-faith, entertainment-based promotion. Cook International Casino reserves the right to adjust prize weights, segment values, or availability from time to time, as long as such changes do not retroactively affect already-awarded prizes.
3.1.5 Mystery Prizes & Claim Process
- If a player lands on a Mystery Prize segment, a prize-claim screen will appear prompting the player to submit the information necessary to verify eligibility and process the prize.
-
To claim a Mystery Prize, the player may be asked to provide the following information, which
must match or be reconcilable with their VIP Player Account details:
- Registered account email address
- Username
- First and Last Name
- Date of Birth
- Street Address
- City
- State / Province / Region
- Country
- Postal / ZIP Code
- Mystery Prize claims are transmitted to info@cook-international.com or another designated back-office address for review and fulfillment.
- Cook International Casino may require additional identity or eligibility verification, including age and jurisdiction checks, before awarding or fulfilling any Mystery Prize.
- Failure to provide accurate and verifiable information, or failure to respond within any stated time frame, may result in the Mystery Prize being voided or reallocated at the casino’s discretion.
- Mystery Prizes may consist of bonus chips, merchandise, promotional items, or other benefits as described in the claim communication. The casino reserves the right to substitute a Mystery Prize of equal or greater promotional value where necessary.
3.1.6 Daily Double & Other Enhanced Prizes
- Landing on a Daily Double or other enhanced prize segment may provide a chance to receive an elevated bonus award (e.g., a higher chip amount, a multiplier, or another special benefit), as described on-screen.
- The exact mechanics and potential awards for Daily Double and other enhanced segments are set out in the Rainbow Wheel interface or promo details and govern in case of any ambiguity.
- Enhanced prizes may carry additional wagering requirements or restrictions, which will be disclosed in the promotional description where applicable.
3.1.7 Technical Issues, Errors & Malfunctions
- In the event of a technical malfunction, interruption, or disconnection during a Rainbow Wheel spin, Cook International Casino will resolve the outcome according to system logs and internal controls designed to ensure fairness and integrity.
- If the system cannot verify a valid outcome, the affected spin may be voided and, at the casino’s discretion, re-credited or replayed.
- Any suspected software or hardware manipulation, use of unauthorized tools, or intentional exploitation of glitches may lead to immediate forfeiture of Rainbow Wheel prizes, bonus chips, and/or closure of associated VIP Player Accounts.
3.1.8 General Conditions
- Rainbow Wheel is a promotional feature and may be modified, suspended, or discontinued at any time, including for maintenance, regulatory, or business reasons.
- Where Rainbow Wheel rules conflict with the general Terms & Conditions, these Game Rules, or applicable law or regulation, the higher-level documents and legal requirements will prevail.
-
By spinning Rainbow Wheel, you acknowledge and agree that:
- You are 21+ and eligible to participate.
- You understand that Rainbow Wheel awards bonus chips and promotional prizes, not direct cash.
- You agree to all applicable Terms & Conditions, Game Rules, and promotional terms.
- Please Play Responsibly.
3.2 VIRTUAL HORSE RACE TRACK (“COOK DOWNS”)
3.2.1 Eligibility & Access
- Cook Downs is a virtual fixed-odds horse racing game available only to players with a Player Account in good standing.
- A Player Account is required to place wagers and receive payouts on Cook Downs.
- Each player is limited to one Player Account per device, in accordance with the Player Account rules and “one account per device” policy.
- Standard age and jurisdiction restrictions apply. You must be 21+ and located in a jurisdiction where online play and receipt of winnings or promotional credits is legally permitted.
- Cook Downs may be offered in standard player areas, VIP areas, or specific promotional sections of the site at Cook International Casino’s discretion.
3.2.2 Nature of Game & Wagers
- Cook Downs is a virtual horse race simulation. All horses, jockeys, names, and race events are fictional and do not correspond to any real-world race, track, or betting pool.
- The game is a fixed-odds, house-banked game, not pari-mutuel betting. Wagers are placed directly against the house, and payouts are determined by the game’s posted odds and internal logic, not by a shared player pool.
- Wagers are made in chips (or “credits”) held in the Player’s wallet. Chips may represent real-money value as set out in the Cashier and applicable Terms & Conditions.
- Unless otherwise stated in writing, standard Cook Downs wagers are win bets placed on a single horse in each race at a fixed multiplier (for example, 5.0x the stake on a winning selection).
- Where enhanced features (such as special races, boosted odds, or promotional overlays) are available, the description shown in the Cook Downs interface will govern the nature of the wager and potential payout, subject to the Terms & Conditions.
3.2.3 Race Setup, Odds & Display
- Each Cook Downs race displays a field of virtual horses with associated names and identifiers (for example, “#1 Cook’s Rocket”) along with the applicable odds or payout structure for that race.
- Unless otherwise specified on-screen, all eligible horses in a Cook Downs race share the same fixed payout multiplier for a winning bet.
- The number of entrants, visual presentation of the track, and any other cosmetic or thematic elements are for entertainment and clarity only and do not alter the underlying odds beyond what is displayed.
- In the event of any discrepancy between the on-screen graphics and the numerical odds or payout structure stored in the system, the system values and logs will govern.
3.2.4 Bet Placement, Wallet Deductions & Payouts
-
To participate in a Cook Downs race, the player must:
- Select a horse from the on-screen list or menu;
- Enter a stake amount within the permitted minimum and maximum; and
- Confirm the wager before the race is started.
- When a wager is confirmed and accepted by the system, the corresponding stake amount is immediately deducted from the Player’s wallet balance (e.g., via the casino wallet or equivalent global wallet).
- A wager is considered accepted once it has been recorded by Cook International Casino’s systems and a confirmation is shown on-screen. Once accepted, wagers are generally irrevocable and cannot be cancelled, except where a technical error or malfunction is confirmed by the casino.
- After the wager is accepted and the race begins, the game logic determines the finishing order using an internal randomization system and/or other approved algorithm. Visual animations of the horses are a representation of the outcome and may be rendered after the result is already determined by the system.
-
If the player’s selected horse is recorded as the winner of the race:
- The player’s wallet is credited with the applicable payout based on the displayed odds or multiplier (for example, stake × 5.0); and
- The updated wallet balance will typically be reflected immediately or within a short processing interval.
- If the player’s selected horse does not win, the stake is lost, and no payout is credited.
- All wager debits and payout credits are governed by the official records in Cook International Casino’s systems. In case of any visible or display error on the player’s device, the wallet records and system logs will prevail.
3.2.5 Limits, Responsible Play & Restrictions
- Minimum and maximum stake amounts may apply per race or per account. These limits may vary over time and may differ between standard players, VIP players, and promotional configurations.
- Cook International Casino may impose additional individual or account-level limits (such as daily, weekly, or monthly wager limits) to support responsible play or to comply with legal or regulatory requirements.
- Attempting to circumvent stake limits, session controls, or other responsible gaming tools (including through multiple accounts, devices, VPNs, bots, or automated scripts) may result in the voiding of bets, forfeiture of winnings, temporary suspension, or closure of related Player Accounts, consistent with the Terms & Conditions.
- Cook International Casino encourages all players to Play Responsibly. Where self-exclusion or other responsible gaming tools are available, players are encouraged to use them where appropriate.
3.2.6 Technical Issues, Errors & Malfunctions
- In the event of a technical malfunction, interruption, or disconnection during a Cook Downs race, the official outcome recorded by Cook International Casino’s systems and logs will govern, provided that such outcome can be verified with reasonable certainty.
- If the system cannot verify a valid outcome (for example, due to a critical error or incomplete data), the affected wagers may be voided and, at the casino’s discretion, stakes may be re-credited to the Player’s wallet or the race re-run under fair conditions.
- Graphical glitches, animation stutters, timing delays, or other cosmetic issues that do not affect the underlying recorded result will not invalidate an otherwise valid race outcome.
- Any suspected use of unauthorized tools, tampering, or exploitation of software or hardware glitches may result in immediate forfeiture of Cook Downs wagers and winnings and may lead to suspension or closure of associated Player Accounts, consistent with the Terms & Conditions.
3.2.7 General Conditions
- Cook Downs is offered for entertainment and wagering purposes and may be modified, re-themed, temporarily suspended, or discontinued at any time for maintenance, regulatory, business, or security reasons.
- Where any Cook Downs rules conflict with the general Terms & Conditions, these Game Rules, or applicable law or regulation, the higher-level documents and legal requirements will prevail.
-
By placing a wager on Cook Downs, you acknowledge and agree that:
- You are 21+, eligible to participate, and accessing the Services from a permitted jurisdiction;
- You understand that Cook Downs is a virtual, fixed-odds horse race game and that all horses and races are simulated; and
- You agree to all applicable Terms & Conditions, Game Rules, and any game-specific or promotional terms displayed in connection with Cook Downs.
- Please Play Responsibly.
4. CHEATING, UNFAIR ADVANTAGE & ABUSE
4.1 General Principle
Cook International Casino is operated on the basis of fair play, certified random number generation, and equal treatment of all players. Any attempt to obtain an unfair advantage over other players, the games, or the casino is strictly prohibited.
By using our services, you agree not to engage in any form of cheating, collusion, or technical abuse and to play in accordance with both the letter and the spirit of these Game Rules.
4.2 Prohibited Conduct
Without limitation, the following conduct is strictly forbidden and may be treated as cheating or abuse:
- Game manipulation: Any attempt to interfere with, disrupt, reverse-engineer, or otherwise manipulate the game software, random number generator (RNG), payouts, or game outcomes.
- Use of unauthorized tools or bots: Using scripts, automated software, “bots,” macros, or any other non-human input methods to play, place bets, or make decisions.
- Multi-accounting and identity abuse: Creating or using multiple accounts, fake identities, or third-party accounts in order to circumvent limits, bonuses, sanctions, or other controls.
- Collusion: Coordinating play with other players (or with yourself via multiple accounts) in order to share information, manipulate outcomes, or gain an unfair advantage in any multiplayer, tournament, or pooled game.
- Exploiting bugs or vulnerabilities: Intentionally exploiting any glitch, bug, configuration error, or unintended behavior in the website, wallet, or games instead of promptly reporting it to us.
- Chip dumping or value transfer: Deliberately losing, transferring, or “dumping” value between accounts (including between your own accounts) to evade limits, circumvent payment controls, or launder funds.
- Bonus or promotion abuse: Using strategies or account structures whose primary purpose is to extract promotional value (bonuses, free spins, free chips, etc.) in a way that defeats the intended conditions of the offer.
Any other behavior which, in the reasonable opinion of Cook International Casino, is designed to secure an artificial or unfair advantage over other players or the house may also be treated as cheating or abuse. Any players caught cheating forfeit their winnings and will be banned from the Site. Our Security Team may refer players who are caught cheating to law enforcement or gaming authorities for criminal prosecution.
4.3 Monitoring & Investigation
We reserve the right to monitor gameplay, transaction patterns, device fingerprints, IP addresses, and other relevant data to detect suspicious behavior. Where we have reasonable grounds to suspect cheating, collusion, technical abuse, or other serious rules breaches, we may:
- Suspend or restrict your access to some or all games or services.
- Freeze balances or withhold withdrawals pending investigation.
- Void or adjust bets, rounds, bonuses, and winnings linked to the suspected behavior.
We may request additional information or verification from you to complete our review.
4.4 Remedies & Sanctions
If there is probable cause to believe that cheating, unfair advantage, or abuse has occurred, Cook International Casino may, at its sole discretion and subject to applicable law:
- Close or permanently ban your account(s).
- Confiscate or cancel winnings derived from the prohibited behavior.
- Void affected bets or game rounds.
- Retain funds where necessary to mitigate harm, comply with legal or regulatory obligations, or cover reasonable costs associated with the investigation.
- Refer players caught cheating to law enforcement or gaming authorities for criminal prosecution.
Where required or appropriate, we may also report suspected criminal or fraudulent activity to relevant authorities or third-party providers.
4.5 Player Responsibilities
You are responsible for:
- Keeping your login details and devices secure.
- Ensuring that no third party uses your account to engage in prohibited conduct.
- Immediately notifying us if you become aware of any bug, exploit, or suspicious activity.
Failure to do so may itself be treated as a breach of these Game Rules.
Contact Us
If you have any questions about these Game Rules, please Contact Us at:
Cook International N.V.
c/o Corporation Services Company
Zeelandia Office Park
Kaya W.F.G. (Jombi) Mensing 14
2nd Floor, Suite 2001
Willemstad, Curaçao
📧 legal@cook-international.com
📱 +1 (973) 378-1350
Rewards Program
Last Revised: 1 January 2025
1. Cook International VIP Rewards Program
Program Name: VIP Rewards Program
Reward Currency
Rewards are priced in chips/points. Chips convert to points at equal value.
Internal valuation: 100 chips ≈ $1 in reward value.
Account Requirement
You must have a Cook International Player Account and be 21+ to enroll in and use the Rewards Program.
Only verified accounts in eligible jurisdictions can earn or redeem rewards.
All accounts, rewards, and redemptions are subject to our Terms & Conditions and Game Rules.
Players redeem chips/points for:
- Gift Shop merch (priced in chips below).
- Diamond-tier rewards.
How Chips/Points Are Used (Redemption)
Cook International Casino offers several VIP Rewards tiers for players to earn, play, and enjoy:
- Bronze Tier Rewards: Mug, Phone Case, Tee, Hat, Beanie
- Silver Tier Rewards: Tote, Hoodie, Fleece Pullover
- Gold Tier Rewards: Columbia Jacket, UA Polo, UA Backpack, Duffle
-
Diamond Tier Rewards:
- Concert Tickets – 250,000 chips
- Commemorative Leather Jacket – 500,000 chips
- Caribbean Cruise – 750,000 chips
- Harrah’s Weekend Getaway – 1,000,000 points
2. Gift Shop Rewards Catalog
Standard Rewards
These are Cook International’s Standard VIP Rewards offerings, subject to change at any time. If a reward is unavailable, we will offer a reward of the same or similar value, and comp you the difference.
AVAILABLE TO ALL PLAYERS:
- Cook Int’l Coffee Mug → 1,600 chips
- Cook Int’l iPhone Case → 2,800 chips
- Cook Int’l T-Shirt → 3,000 chips
- Cook Int’l Beanie → 3,600 chips
- Cook Int’l Under Armour® Hat → 5,000 chips
- Cook Int’l Tote Bag → 5,000 chips
- Cook Int’l Fleece Pullover → 5,000 chips
- Cook Int’l Hoodie → 6,000 chips
- Cook Int’l Under Armour® Backpack → 13,000 chips
- Cook Int’l Under Armour® Men’s Polo → 16,000 chips
- Cook Int’l Duffle Bag → 20,000 chips
- Cook Int’l Columbia Jacket → 24,000 chips
Chip pricing shown above is for Rewards redemptions only and may differ from current shop prices or promotional offers. FREE shipping to continental United States & Curaçao. Player is responsible for shipping & handling outside those jurisdictions.
3. High-Roller Tier Rewards
Cook International Casino offers High Roller Rewards to High Roller players through our Diamond Tier Rewards:
1. Concert Tickets Package
250,000 chips — High Roller Reward
Concert tickets package presented by Live Nation. Enjoy a night out at a participating Live Nation event, subject to availability and show schedule.
- Concert tickets for you and a guest to a participating Live Nation event.
- Event selection and dates coordinated through VIP Concierge.
- Venue and seating details confirmed at time of booking.
2. Commemorative Cook Int’l Leather Jacket
500,000 chips — High Roller Reward
- Limited edition commemorative leather jacket (exclusive to VIP Diamond Members).
- Prestige “milestone” reward.
3. Caribbean Cruise Experience
750,000 chips — High Roller Reward
All-expenses-paid Caribbean Cruise for two, presented in partnership with Carnival Cruise Line , featuring a one-week standard suite sailing on a qualifying itinerary.
- One-week cruise for two in a standard suite on a participating Carnival sailing.
- Onboard meals and standard amenities included per cruise line policies.
- Itinerary and sailing dates coordinated through VIP Concierge.
GRAND PRIZE
1,000,000 points — All-Expenses-Paid Weekend at Harrah’s Cherokee Hotel & Casino
Weekend getaway at Harrah’s Cherokee Casino & Resort in North Carolina.
“All expenses paid” typically covers: hotel accommodations, reasonable travel costs, taxes/fees, and possibly a food & beverage credit – exact inclusions, caps, blackout dates, and booking rules apply.
4. Key Rules & Disclaimers
All of the following Key Rules & Disclaimers apply to all of Cook Int’l’s VIP Rewards Program:
- Program Changes: Rewards, point values, and available items are subject to change at any time, with or without prior notice.
-
If a Reward Is Unavailable:
- Our sole remedy is to return the chips/points used for that redemption or to offer a substitute reward of similar type and generally comparable value.
- The value of a substitute may be higher or lower than the original reward.
-
Where Offered / Eligibility:
- Redemptions are only valid where offered and where legally permitted.
- Eligibility restrictions apply based on age, location, KYC/AML checks, and any other legal requirements.
-
Age Requirement:
- You must be 21 years of age or older to enroll in and participate in the Rewards Program.
-
Account Standing:
- Accounts must be in good standing (no chargebacks, fraud flags, self-exclusion, or responsible gaming blocks) to earn or redeem rewards.
-
No Cash Value:
- Rewards, points, and chips have no cash value, are non-transferable, and cannot be redeemed for cash, except where required by law.
-
Subject to Terms & Conditions:
- All rewards accrual and redemptions are subject to Cook Int’l’s Terms & Conditions, Game Rules, and any specific rewards rules posted on this Site.
Rewards Program and redemptions are promotional in nature and may be modified or discontinued at any time without notice. All rewards are subject to availability, eligibility verification, and our Terms & Conditions. Must be 21+ to enroll. Please gamble responsibly.
Contact Us
If you have any questions about the Rewards Program, please Contact Us at:
Cook International N.V.c/o Corporation Services Company
Zeelandia Office Park
Kaya W.F.G. (Jombi) Mensing 14
2nd Floor, Suite 2001
Willemstad, Curaçao
📧 concierge@cook-international.com
📱 +1 (973) 378-1350
Eligible Jurisdictions
Last Revised: 1 January 2025
Eligible & Restricted Jurisdictions
Thank you for playing at Cook International Casino. By using this Site, you agree to our Terms & Conditions, Privacy Policy, Game Rules, and our Rewards Program Policy.
Online gambling laws are location-based. Your ability to use Cook International Casino is determined by where you are physically located, not by citizenship or where your bank account is located.
Our holding of any tribal, First Nations, or offshore licence (including Cherokee or Curaçao) does not override state, provincial, or national laws where you reside.
We only treat a jurisdiction as “Eligible” below where real-money online casino gaming is legal and regulated for licensed operators. Everywhere else is “Ineligible” for real-money play.
1. The Caribbean
Caribbean – Eligible Countries
Cook International Casino is eligible for play in the following Caribbean nations:
- Antigua and Barbuda – Eligible
- Bahamas – Eligible
- Barbados – Eligible
- Dominica – Eligible
- Dominican Republic – Eligible
- Grenada – Eligible
- Haiti – Eligible
- Jamaica – Eligible
- Saint Kitts and Nevis – Eligible
- Saint Lucia – Eligible
- Saint Vincent and the Grenadines – Eligible
- Belize – Eligible
Caribbean – Ineligible Countries
- Cuba – Ineligible
- Trinidad and Tobago – Ineligible
Caribbean – Dependent Territories
Cook International Casino is available for play in the following Caribbean Dependent Territories:
British Overseas Territories
- Anguilla – Eligible
- British Virgin Islands – Eligible
- Cayman Islands – Eligible
- Montserrat – Eligible
- Turks and Caicos Islands – Ineligible
Dutch Caribbean
- Aruba – Eligible
- Curaçao – Eligible
- Sint Maarten – Eligible
- Bonaire – Eligible
- Saba – Eligible
- Sint Eustatius – Eligible
French Caribbean
- Guadeloupe – Ineligible
- Martinique – Ineligible
- Saint Barthélemy – Ineligible
- Saint Martin – Ineligible
2. United States of America
Cook International Casino is available for real-money online wagering only in selected U.S. States & Territories where online casino gaming is legal and regulated.
United States – Eligible Jurisdictions
The following U.S. jurisdictions are eligible for play:
- Connecticut
- Delaware
- Michigan
- New Jersey
- Pennsylvania
- Rhode Island
- West Virginia
United States – Ineligible Jurisdictions
The following U.S. jurisdictions are ineligible for play (no real-money play accepted at this time):
- Alabama
- Alaska
- Arizona
- Arkansas
- California
- Colorado
- Florida
- Georgia
- Hawaii
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Vermont
- Virginia
- Washington
- Wisconsin
- Wyoming
- District of Columbia
U.S. Territories in the Caribbean
- Puerto Rico – Ineligible
- U.S. Virgin Islands – Eligible
3. Canada
Cook International Casino is eligible for play in selected Canadian provinces where online casino gaming is legal and regulated. Availability is determined by provincial law and regulatory guidance.
Canada – Ineligible Jurisdictions
Provinces (Ineligible)
- Newfoundland & Labrador
- Saskatchewan
Territories (Ineligible)
- Northwest Territories
- Nunavut
- Yukon
Canada – Eligible Jurisdictions
Provinces (Eligible)
- Alberta
- British Columbia
- Manitoba
- New Brunswick
- Nova Scotia
- Ontario
- Prince Edward Island
- Quebec
4. Mexico
Cook International Casino is ineligible for play in Mexico. No real-money play is accepted, and services are not offered to persons located in Mexico.
- Mexico – Ineligible
5. Europe
Cook International Casino is available for real-money online casino play only in selected European countries and territories where online casino gaming is legal and regulated for licensed operators. Laws may change, and this list may be updated from time to time.
Europe – Eligible Jurisdictions
The following European jurisdictions are treated as Eligible for play:
- Belgium – Eligible
- Bulgaria – Eligible
- Denmark – Eligible
- Estonia – Eligible
- Germany – Eligible
- Italy – Eligible
- Malta – Eligible
- Netherlands – Eligible
- Portugal – Eligible
- Romania – Eligible
- Spain – Eligible
- Sweden – Eligible
- United Kingdom – Eligible
- Gibraltar – Eligible
- Isle of Man – Eligible
- Alderney – Eligible
Europe – Ineligible Jurisdictions
All other European countries and territories not listed above are treated as Ineligible for real-money play (no real-money wagers accepted) unless and until Cook International Casino publishes an updated list on this page.
Contact Us
If you have any questions about Eligible or Restricted Jurisdictions, please Contact Us at:
Cook International N.V.
c/o Corporation Services Company
Zeelandia Office Park
Kaya W.F.G. (Jombi) Mensing 14
2nd Floor, Suite 2001
Willemstad, Curaçao
📧 legal@cook-international.com
📱 +1 (973) 378-1350
Licensing & Regulatory
Last Revised: 1 January 2025
Cook International Casino is an online casino entertainment brand operated for adults 21+ only. This page summarizes our licensing & regulatory framework, and responsible-gaming commitments. It is for information purposes only and does NOT constitute legal or tax advice. Players should always follow the laws of the jurisdiction in which they are physically located. By using this website, you agree to the Terms & Conditions, our Privacy Policy, and Game Rules. If you do not agree with any of these policies, you must not use this Site.
1. Corporate & Licensing Structure
1.1 Cook International Casino
Cook International Casino (the “Site” and “Services”) is operated by Cook International Limited (“Cook International Casino” or “Cook International”), a company organized under the laws of The Commonwealth of the Bahamas, with a registered foreign office & corporate services provided in Willemstad, Curaçao, Kingdom of the Netherlands.
Real-money gaming (where offered) will be conducted under a Curaçao remote gaming licence issued by the Curaçao Gaming Control Board , subject to all applicable Curaçao & Dutch legislation as well as all licence conditions.
Cook International is the operator of an online-based casino Cook International Casino with a registered foreign office located in Willemstad, Curaçao, Kingdom of the Netherlands, and is authorised by law to operate this online casino under an online gaming licence issued by the Curaçao Gaming Control Board pursuant to the National Ordinance on Offshore Games of Hazard (Landsverordening buitengaatse hazardspelen, P.B. 1993, no. 63), as amended, and the National Ordinance for Games of Chance (LOK P.B. 1993, no. 63), as amended, and any other related Curaçao gaming regulations & licence conditions thereunder (the “Curaçao Gaming Laws”).
Licence details:
- Issuer: Curaçao Gaming Control Board
- Licence Type: Online Gaming Licence
- Licence No: OGL/2024/558/0973
- Licence Holder:
Omega Entertainment N.V. D/B/A Cook International N.V.
c/o Corporation Services Company
Zeelandia Office Park
Kaya W.F.G. (Jombi) Mensing 14
2nd Floor, Suite 2001
Willemstad, Curaçao
📧 legal@cook-international.com
📱 +1 (973) 378-1350
2. Relationship with Cherokee Hotel & Casino
As part of our Rewards Program, Cook International Casino maintains a marketing & promotional partnership with Harrah’s Cherokee Hotel & Casino in Cherokee, North Carolina, operated on Eastern Band Cherokee Tribal Lands as part of the Harrah’s Cherokee Casino & Resort complex.
Harrah’s Cherokee Casino & Resort is a land-based casino and hotel in Cherokee, North Carolina, owned by the Eastern Band of Cherokee Indians (EBCI) and operated by Caesars Entertainment .
All land-based casino gaming activities at Harrah’s Cherokee Casino & Resort and Harrah’s Cherokee Valley River Casino are regulated by the Cherokee Tribal Gaming Commission (TGC) , the independent gaming regulatory authority of the Eastern Band of Cherokee Indians.
The TGC was established in 1993 under Chapter 16 of the Cherokee Code and is responsible for regulating all gaming on Eastern Cherokee Lands and ensuring fairness, integrity, and protection of tribal assets.
The Eastern Band of Cherokee Indians is authorized to license and regulate Class III gaming on Eastern Cherokee Lands pursuant to the Indian Gaming Regulatory Act (IGRA), tribal gaming ordinances, and the Tribal-State Gaming Compact between the Tribe and the State of North Carolina.
3. Jurisdiction & Eligibility
Real-money wagering on Cook International Casino is intended to be offered only to:
- Individuals who have reached the minimum legal gambling age in their jurisdiction (typically 21+, but subject to local law); and
- Players physically located in jurisdictions where our licence(s) and local law permit online casino play.
You are solely responsible for ensuring that accessing or using the Services complies with the laws applicable to you. We reserve the right to perform geolocation, age verification, and other compliance checks and to suspend or close accounts where we have reason to believe these requirements are not met.
4. Fairness, RNG & Game Rules
All real-money casino games offered by Cook International Casino will be powered by a certified Random Number Generator (RNG) and, where applicable, tested and certified by approved independent testing laboratories under our Curaçao licence conditions.
Each game type (blackjack, poker variants, slots, wheel games, etc.) will have clearly published Game Rules and, where required, theoretical Return-to-Player (RTP) information. Players are encouraged to review individual game rules before wagering.
5. Responsible Gaming
Cook International Casino is committed to responsible gaming, and to helping players keep gambling fun and within their means. In line with best practices followed by major operators and regulators, we will provide tools such as:
- Deposit and loss limits
- Time-outs and cooling-off periods
- Self-exclusion options (For U.S. players, visit the National Voluntary Self-Exclusion Program for more information & state-specific resources)
- Reality checks and session reminders
We strongly recommend that you never gamble with money you cannot afford to lose and that you treat gambling as entertainment, not a way to make money or solve financial problems.
Problem Gambling Support
If you or someone you know may have a gambling problem, please seek help immediately. The following resources provide free, confidential support:
- National Problem Gambling Helpline (USA) : 1-800-522-4700 – 24/7 network operated by the National Council on Problem Gambling , connecting callers to local resources across all 50 U.S. states and territories.
- 1-800-GAMBLER – widely used problem gambling helpline in many U.S. jurisdictions; operated by the New Jersey Council on Compulsive Gambling , and it continues to be promoted in many state-specific responsible-gaming programs.
If you are in immediate distress or at risk of self-harm, please contact your local emergency number or mental-health crisis service right away. Organizations such as SAMHSA (Substance Abuse and Mental Health Services Administration) offer additional resources and treatment referrals in the United States.
6. Changes to Legal & Regulatory Information
Gaming regulations, licences, and partnerships may change over time due to new legislation, regulatory guidance, or business arrangements. We may update this Legal page periodically to reflect:
- New or amended licences and licence numbers (if applicable)
- New jurisdictions where we are authorized to operate
- Updates to our partnership arrangements with land-based casinos, including Harrah’s Cherokee Hotel & Casino in Cherokee, NC
- Changes to responsible-gaming standards or helpline information
The most current version of this page will always be available on our website. Your continued use of the Services after any update constitutes acceptance of the updated information.
7. Contact Us
If you have any questions about Regulatory or Legal Compliance, please Contact Us at:
Cook International Ltd.
c/o Vistra Corporate Services
P.O. Box N-3924
Marlborough & Queen St.
Nassau, New Providence, The Bahamas
📧 legal@cook-international.com
📱 +1 (317) 442-1437